The Customer Is Always Right

I've been on the phone with the same customer 3 times today, the last conversation lasting about 25 mintues. My head is spinning, I think I've forgotten my own name, and at one point I had to take the scissors out of my own hand so as to not cut the phone cord or harm myself.

I know she could tell I was getting frustrated--I'm sure it was pretty obvious when I kept saying the same thing over and over....and over and over. I was trying so hard to be nice and professional, but I wanted to reach thru the phone and mush her face into a wall.

The customer is NOT always right--whoever determined that they were must have been independently wealthy with no job.